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Your privacy is how we keep your account safe

Q: Can I see all the data berliantoto holds about me?

Yes. Contact our privacy team at privacy@berliantoto.club or use the live chat in your account. Provide your username and we will send you a complete copy of your account data, login history, deposits, withdrawals and device records within seven business days.

Q: What should I do if I see unusual activity on my account?

Report it immediately via live chat or email privacy@berliantoto.club. We will lock your account, review the transactions, confirm your identity and help you reset your password. If unauthorised withdrawals occurred, we investigate and work with the payment provider to recover funds where possible.

We collect only what we need to verify your identity, process your deposits and withdrawals through DANA, OVO, GoPay and QRIS, and keep your account secure.

Your account details stay encryptedPayment data processed locally in IndonesiaYou can request your data anytime

Explore Lobby Read FAQ

What we collect and why

berliantoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with berliantoto, we ask for your name, phone number, email and date of birth to confirm your identity and meet local compliance rules. We also record your deposit and withdrawal activity—times, amounts and the payment method you used (DANA, OVO, GoPay,

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QRIS or bank transfer)—so we can process payouts quickly and verify transactions. We collect your device information (IP address, browser type, operating system) and login history to detect unauthorised access and protect against fraud. Cookies track your session so you stay logged in and we can
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see which games you explore, but you can clear them anytime. We do not sell your data to advertisers. Access to this information depends on local law where you play.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

How to reach our privacy team

If you have questions about your data, want to update your account information, or need to request a copy of everything we hold about you, our support team is available to help. Contact us through the channels below—we respond to all privacy requests within seven business days.

Team online

Live Chat Support

Open the chat widget in your account lobby. Available 24/7. Ask about data access, updates or deletion requests and we'll guide you through the process.

Email: [email protected]

Send a data request or privacy question. Include your account username and registered email. We confirm receipt within 24 hours.

Account Settings

Update your own email, phone and date of birth directly in Settings > Personal Details. Changes take effect immediately and are logged for your security.

SECURITY & RETENTION

How we protect and manage your information

Your account password is hashed and never stored in plain text. All logins and payment transactions are encrypted end-to-end so no one can intercept them in transit.

Password Security

Your password is encrypted using industry-standard hashing. We never see your actual password, and we never ask for it outside your account login page.

Payment Encryption

Every deposit and withdrawal is processed through encrypted channels. Your DANA, OVO, GoPay or QRIS details are tokenised so we never store the full numbers.

Data Retention

We keep active-account data while you play. After account closure, payment records stay five years for regulatory compliance, then are securely deleted.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we match your withdrawal request against your registered identity and previous deposit records.

Fraud Detection

We monitor login patterns and transaction speeds. Unusual activity triggers a security alert and we may ask you to verify your identity via email or SMS.

Account Recovery

If you lose access, we verify your identity through registered phone number and email. Recovery typically takes 1–2 hours during business hours.

Privacy questions we hear often

These answers cover the most common questions players in Indonesia ask about how we handle personal data, what rights you have, and how to make changes.

Yes. Contact our privacy team at [email protected] or use the live chat in your account. Provide your username and we will send you a complete copy of your account data, login history, deposits, withdrawals and device records within seven business days.

We retain payment records (deposits, withdrawals, amounts, dates) for five years after account closure to comply with Indonesian financial regulations. Personal data like your name and email are deleted sooner unless we are required to keep them by law.

No. We do not sell, rent or share your personal information with advertisers or third parties for marketing. We only share data with payment processors (DANA, OVO, GoPay, QRIS) and banks to complete your transactions, and with law enforcement where required by court order.

Yes. Go to your account Settings and select Personal Details. Update your email or phone and confirm via a verification link we send to your current email. Changes take effect immediately and are logged in your security history.

We will delete personal data (name, email, phone, date of birth) within 14 days of your request. Payment records stay five years for regulatory compliance. After we delete your account, you cannot recover it or any funds left in your wallet.

Before releasing funds, we verify your identity against your registration details and match the withdrawal amount against previous deposits. All transfer data is encrypted and our system confirms receipt with the payment provider before showing the transaction as complete on your account.

Report it immediately via live chat or email [email protected]. We will lock your account, review the transactions, confirm your identity and help you reset your password. If unauthorised withdrawals occurred, we investigate and work with the payment provider to recover funds where possible.

Your privacy is how we keep your account safe

How to reach our privacy team

Live Chat Support

Email: [email protected]

Account Settings

How we protect and manage your information

Password Security

Payment Encryption

Data Retention

Withdrawal Verification

Fraud Detection

Account Recovery

Privacy questions we hear often

01 Can I see all the data berliantoto holds about me?

02 How long do you keep my payment information after I close my account?

03 Do you share my data with other companies or advertisers?

04 Can I update my email or phone number if I've changed them?

05 What happens if I ask berliantoto to delete my data?

06 How do you protect my withdrawal requests when I use DANA, OVO, GoPay or QRIS?

07 What should I do if I see unusual activity on my account?

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